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FTC Releases List of Top Consumer Fraud Complaints in 2007
The report breaks out complaint data on a state-by-state basis and also contains data about the 50 metropolitan areas reporting the highest per capita incidence of fraud and the 50 metropolitan areas reporting the highest incidence of identity theft.
The report states that credit card fraud was the most common form of reported identity theft at 23 percent, followed by utilities fraud at 18 percent, employment fraud at 14 percent, and bank fraud at 13 percent.
Consumers reported fraud losses totaling more than $1.2 billion; the median monetary loss per person was $349, the report states.
The top 20 complaint categories were:
Rank
Category
Complaints
%
1 Identity Theft 258,427 32
2 Shop-at-Home/Catalog Sales 62,811 8
3 Internet Services 42,266 5
4 Foreign Money Offers 32,868 4
5 Prizes/Sweepstakes and Lotteries 32,162 4
6 Computer Equipment and Software 27,036 3
7 Internet Auctions 24,376 3
8 Health Care Claims 16,097 2
9 Travel, Vacations, and Timeshares 14,903 2
10 Advance-Fee Loans and Credit Protection/Repair 14,342 2
11 Investments 13,705 2
12 Magazines and Buyers Clubs 12,970 2
13 Business Opportunities and Work-at-Home Plans 11,362 1
14 Real Estate (Not Timeshares) 9,475 1
15 Office Supplies and Services 9,211 1
16 Telephone Services 8,155 1
17 Employ. Agencies/Job Counsel/Overseas Work 5,932 1
18 Debt Management/Credit Counseling 3,442 <1
19 Multi-Level Mktg./Pyramids/Chain Letters 3,092 <1
20 Charitable Solicitations 1,843 <1
The FTC collects consumer fraud complaints from more than 125 other organizations and makes them available to more than 1,600 civil and criminal law enforcement agencies in the U.S. and abroad via Consumer Sentinel, a secure, online database. In 2007, the FTC received almost 140,000 more consumer fraud complaints than in 2006. These additional complaints came from numerous data contributors, primarily the Better Business Bureaus.
The FTC works for the consumer to prevent fraudulent, deceptive, and unfair business practices and to provide information to help spot, stop, and avoid them. To file a complaint in English or Spanish, click http://www.ftc.gov/ftc/complaint.shtm or call 1-877-382-4357. For free information on a variety of consumer topics, click http://ftc.gov/bcp/consumer.shtm.
Debt Reduction Companies Settle with FTC
According to a complaint filed by the FTC in March 2007, the defendants sold debt reduction services through Web sites and television and radio advertisements with claims such as “Reduce Debt Now” and “Eliminate Harassing Calls.” When consumers called a toll-free number, the complaint alleged, they were encouraged to enroll in a “debt consolidation program” if their unsecured consumer debt was up to one month overdue, or a “debt settlement program” if overdue longer.
From the ftc website.
The FTC alleged that the defendants violated the FTC Act by falsely promising to obtain lump-sum settlements, such as “fifty cents on the dollar” or “50 to 60 percent” of consumers’ total unsecured debt, or to negotiate with creditors for lower interest rates. The complaint also alleged that they misrepresented that they would not charge consumers any up-front fees before obtaining the promised debt relief, and that participation in their program would stop creditors from calling or suing them to collect debt.
The settlement orders prohibit the defendants from engaging in the violations alleged in the complaint, and require them, when making representations about specific debt reductions they can achieve, to disclose truthfully key terms of the program: all fees and costs they charge, including when and how such fees and costs will be paid by consumers; the approximate time period before settlements will be achieved; and the fact that consumers’ balances typically will increase before settlements for all accounts are achieved. The defendants also agreed to standard compliance and reporting provisions that enable the FTC to monitor future compliance with the orders.
Copies of the orders are available from the FTC’s Web site at http://www.ftc.gov
ftc.gov